Where did the autumn go? Christmas happened so fast and suddenly January is almost over too? For me December and January were all about planning the new website. We launched on January 19 and are really happy so far, though some parts are still works in progress. I’ve learned how to use terms like cms, codes, widget, DIBS, online booking… and well use might be an exaggeration. I have a rough idea what they mean. At least if they’re in context. I mean, I know what online booking means.
January 19 was also the day that we launched our booking system through the website (online booking) for the Åhus Beach Volleyball festival. It was a day to remember. 9 am was the magic hour when everything was set to go live. I was going to back Åsa up over the phone. Åsa had briefed me that we would probably need some extra hands on deck, being a hospitality veteran and all she knows these things. The phone started buzzing bright and early. To put it mildly there were quite a few who wanted a room during the tournament. We answered as many enquiries as we could. Many people had questions about bookings. It would’ve been easier if everything had worked perfectly. It would’ve been handy to have some more people with hospitality experience (and I don’t mean a green hotel owner who has never used a booking system but at least knows how to be friendly over the phone), if the switchboard worked properly and if the reception weren’t due to be torn down the next day so that the computers could have been by the phones. Just to name a few things. Around 10 am Kalle came round with a big pile of lists that had arrived over fax. On the lists there were names and phone numbers to people who had tried to get through the switchboard and wanted us to call them back. As soon as possible. At least I could put my feminine skills to use and multi-task, as in both answer the phone and call people. After a while we had to call for backup (Thank you Åsa S!) and the situation became somewhat more manageable. In the end most people got in touch with us (I hope) and the rooms were going fast. So great! It’s going to be so much fun to receive all the volleyball guests in summer. I am so excited for this summer and the volleyball tournament, as is my family. We are going to try and make everyone’s stay at Åhus Seaside the best it can possible be. Next year when the time comes again for bookings for the tournament we will be better prepared. We’ll have experienced hotel staff at hand and we won’t be renovating the lobby either. At least not at the same time as launching online booking for the volleyball tournament.
The reception January 19.